Shipping and Delivery Policy

1. Overview

Next Hubz Limited offers both physical and digital products, and we are committed to ensuring secure and timely delivery for all. This policy outlines the details of our shipping process for physical goods as well as the electronic delivery of digital products. Whether you’re ordering software, marketing materials, or creative content, we strive to make the process seamless and efficient, regardless of the product type.

2. Physical Products Shipping

Domestic Shipping For orders within Bangladesh, we use reliable courier services to ensure prompt delivery.

• Carriers: Pathao, Sundarban Courier, SA Paribahan.
• Delivery Time: 2-5 business days depending on the region.
• Costs: Calculated based on weight and location at checkout. Free shipping for orders above specific thresholds during promotional periods.

International Shipping We offer international shipping to most countries. All international orders are subject to the rules and regulations of the destination country.

• Carriers: DHL, FedEx, UPS, and equivalent services.
• Delivery Time: 7-21 business days depending on customs and the destination.
• Costs: Shipping fees are calculated based on the product’s weight, size, and destination. Customs duties, taxes, and fees are the responsibility of the customer.

Order Processing Orders are processed within 1-2 business days. Customers will receive a confirmation email with tracking details once the order is dispatched. Customs and Duties International customers are responsible for any applicable import taxes, duties, or fees imposed by their country’s customs office.

3. Digital Products Delivery

Instant Delivery Digital products such as software, design files, or other digital content are delivered electronically.

• Delivery Methods: Email with download links or direct access through your user account.
• Delivery Time: Immediate delivery upon payment confirmation. In rare cases, processing may take up to 24 hours due to technical setups or payment verification.

Custom Digital Products For custom-made digital products (such as bespoke software or creative content), the delivery timeframe will vary based on project complexity. Customers will be updated regularly throughout the development and delivery phases. License and Usage Digital products come with specific license agreements detailing usage rights. These agreements must be followed to ensure compliance with copyright and intellectual property laws.

4. Tracking and Delivery Confirmation

For both physical and digital products, customers will receive a confirmation email with relevant tracking information (for physical products) or download/access links (for digital products). Physical shipments can be tracked using the carrier’s tracking system.

5. Lost, Damaged, or Failed Deliveries

Physical Products If your physical order is lost or damaged during transit, please notify us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, if necessary, offer a replacement or refund. Digital Products If you have trouble accessing a digital product, contact our support team within 7 days of purchase. We will assist in troubleshooting and ensure that you can successfully access your product.

6. Returns and Refunds

• Physical Products: Returns are accepted within 14 days of delivery. The product must be in its original condition. For more details, refer to our Return Policy.
• Digital Products: All sales of digital products are final due to their intangible nature. Refunds are only offered if the product is defective or not delivered as promised.

7. Contact Information

For any inquiries regarding shipping or delivery, please reach out to:

• Email: support@nexthubz.com
• Phone: +880 9638000380 (Mon-Fri, 9 AM – 6 PM BST)